Privacy Policy

Welcome to Sisal. Your privacy is important to us. This Privacy Policy outlines how Sisal collects, uses, processes, and protects your personal data when you interact with our website, mobile applications, and other services (collectively, "Services"). We are committed to maintaining the confidentiality and security of your information in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

By using Sisal's Services, you agree to the terms of this Privacy Policy. We encourage you to read this policy carefully to understand our practices regarding your personal data.

Sisal collects various types of information to provide and improve our Services. This includes:

• Personal Identifiable Information (PII): This includes data you provide directly during registration, such as your full name, date of birth, residential address, email address, phone number, and national identification details (e.g., passport or driving license number). We also collect financial information like payment card details or bank account information for deposits and withdrawals.
• Transactional Data: Details of your betting activities, deposits, withdrawals, and other transactions conducted through our Services.
• Technical Data: Information about your device and internet connection, including your IP address, browser type and version, operating system, device identifiers, and unique mobile identifiers.
• Usage Data: Information about how you use our website and services, such as pages visited, time spent on pages, clickstream data, and your interaction with our features.
• Communication Data: Records of your communications with us, including emails, chat transcripts, and telephone call recordings.
• Publicly Available Information: In some cases, we may collect information about you from publicly available sources to verify your identity or for fraud prevention purposes.

Sisal uses the collected information for various purposes, primarily to provide, maintain, and improve our Services. These uses include:

• Account Management: To set up and manage your Sisal account, verify your identity, and process your transactions.
• Service Delivery: To enable you to place bets, play games, and access all features of our platform.
• Customer Support: To provide assistance, respond to your inquiries, and resolve any issues you may encounter.
• Security and Fraud Prevention: To detect, prevent, and investigate fraudulent or illegal activities, protect the integrity of our platform, and safeguard our users.
• Regulatory Compliance: To comply with our legal and regulatory obligations, including anti-money laundering (AML) and responsible gambling requirements.
• Personalisation: To tailor our Services and content to your preferences, including offering personalised promotions and recommendations.
• Marketing and Promotions: To send you marketing communications about Sisal's products, services, and promotions, where you have consented to receive such communications.
• Analytics and Improvement: To analyse user behaviour, monitor the performance of our Services, and identify areas for improvement.

Sisal processes your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary for the performance of a contract with you (e.g., to provide betting services, manage your account, and process transactions).
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which Sisal is subject (e.g., anti-money laundering, age verification, responsible gambling, and tax regulations).
• Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by Sisal or a third party, provided that your fundamental rights and freedoms are not overridden. These legitimate interests include security, fraud prevention, improving our services, and marketing activities.
• Consent: Where required by law, we will obtain your explicit consent for specific processing activities, such as sending direct marketing communications. You have the right to withdraw your consent at any time.

Sisal may share your personal data with third parties under specific circumstances:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, identity verification, IT support, and marketing services. These providers are contractually bound to protect your data and only use it for the purposes specified by Sisal.
• Regulatory Bodies and Law Enforcement: We may disclose your information to regulatory authorities, licensing bodies, and law enforcement agencies when required by law or to comply with our legal obligations. This includes reporting suspicious transactions or activities.
• Affiliates and Group Companies: Your data may be shared within the Sisal group of companies for operational, analytical, and marketing purposes, always subject to this Privacy Policy.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity.
• Fraud Prevention Agencies: We may share information with organisations dedicated to preventing fraud and money laundering.

We do not sell, rent, or trade your personal data to third parties for their independent marketing purposes.

Sisal employs robust technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption: We use industry-standard encryption technologies (e.g., SSL/TLS) to protect data transmitted between your device and our servers.
• Access Controls: Access to your personal data is restricted to authorised personnel who require it to perform their job functions.
• Firewalls: Our systems are protected by firewalls to prevent unauthorised external access.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Employee Training: Our employees receive regular training on data protection and privacy best practices.

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

Under applicable data protection laws, you have several rights regarding your personal data. Sisal is committed to facilitating the exercise of these rights:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
• Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data under certain circumstances.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data, particularly when based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section.

Sisal uses cookies and similar tracking technologies to improve your experience, analyse website usage, and for marketing purposes. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Necessary for the website to function correctly, enabling core functionalities like secure login and transaction processing.
• Analytical/Performance Cookies: Help us understand how visitors interact with our website, allowing us to improve its performance and user experience.
• Functionality Cookies: Remember your preferences and choices (e.g., language or region) to provide a more personalised experience.
• Targeting/Advertising Cookies: Used to deliver relevant advertisements to you and measure the effectiveness of our marketing campaigns.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our Services.

Sisal retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. The retention period is determined by considering the nature and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process your data, and applicable legal requirements.

For example, we typically retain account and transactional data for a minimum of five years after your account closure, in compliance with anti-money laundering regulations and other legal obligations.

Sisal operates globally, and your personal data may be transferred to, and stored in, countries outside of your jurisdiction, including countries outside the European Economic Area (EEA). When we transfer your data internationally, we put appropriate safeguards in place to protect your privacy rights and the security of your data. These safeguards may include:

• Transferring data to countries deemed to provide an adequate level of data protection by the European Commission.
• Using Standard Contractual Clauses (SCCs) approved by the European Commission.
• Implementing other legally recognised transfer mechanisms.

Sisal's Services are strictly not intended for individuals under the age of 18 (or the legal age for gambling in your jurisdiction, if higher). We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete such information from our records. If you believe a minor has provided us with personal data, please contact us immediately.

Sisal reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, by email. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of Sisal's Services after any changes indicates your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact our Data Protection Officer:

Email: [email protected]

Postal Address: [Insert Company's Registered Office Address Here, if desired, otherwise omit.]

We are committed to resolving any complaints about our collection or use of your personal data.