Cookie Policy

Cookies are small text files stored on your computer or mobile device when you visit a website. They make websites work more efficiently and provide information to site owners. Cookies enable a website to remember your actions and preferences over a period, so you do not have to keep re-entering them whenever you come back to the site or browse from one page to another. They can also track your browsing habits for advertising or analytics purposes.

At Sisal, we use cookies to enhance your experience, understand how you interact with our services, and deliver relevant content. This Cookie Policy explains what cookies are, how we use them, the types of cookies we use, and how you can manage your cookie preferences.

Sisal uses cookies for various purposes, all aimed at providing a secure and personalised betting experience. Our use of cookies falls into several categories, each designed to improve a different aspect of your interaction with our platform.

• Enhancing User Experience: Cookies help us remember your preferences, such as your chosen language or betting stake defaults, so you do not have to set them each time you visit.
• Website Functionality: Certain cookies are essential for the core functions of the Sisal website, allowing you to log in, place bets, and manage your account securely.
• Performance and Analytics: We use cookies to gather data on how our website is used. This helps us understand which parts of Sisal are most popular, identify areas for improvement, and confirm our site is performing optimally.
• Security: Cookies play a vital role in maintaining the security of our platform and protecting your account from unauthorised access.
• Marketing and Advertising: Cookies allow us to deliver more relevant advertisements and promotional offers to you, both on our site and across other platforms, based on your interests and browsing history.

Essential cookies, sometimes referred to as 'strictly necessary' cookies, are fundamental to the operation of the Sisal website. Without these cookies, certain core functionalities would not be available. They enable you to move through our site, log into secure areas, access your account details, and use essential features such as the betting slip and secure payment processing.

These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet. They are typically session-based, meaning they are temporary and are erased when you close your browser. Because they are vital for the website's operation, these cookies cannot be switched off in our systems. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work correctly. Sisal prioritises your security, and these cookies are a key part of maintaining a safe betting environment.

Analytics cookies collect information about how visitors use the Sisal website, such as which pages are visited most often, how long users stay on specific pages, and if they encounter any error messages. This data is aggregated and anonymous, meaning it does not identify you personally. The insights gained from analytics cookies are crucial for us to understand user behaviour and to continually improve the design and functionality of our platform.

By monitoring these metrics, Sisal can optimise content, streamline the site, and make our services as user-friendly and efficient as possible. For example, if we see that a particular page is causing users to leave the site, we can investigate and make necessary improvements. These cookies help us to make data-driven decisions that enhance your overall experience with Sisal.

Functional cookies allow the Sisal website to remember choices you make and provide enhanced, more personal features. For instance, they can remember your username, your preferred language, or the region you are in. These cookies can also remember changes you have made to text size, fonts, and other parts of web pages that you can customise.

The information these cookies collect may be anonymised, and they cannot track your browsing activity on other websites. Their purpose is to make your visit to Sisal more convenient and tailored to your preferences, saving you time and effort by recalling your settings for future visits. This means a more personalised and efficient betting experience every time you log in.

Marketing and advertising cookies are used to deliver advertisements that are more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns. These cookies are usually placed by advertising networks with our permission. They remember that you have visited a website and this information is shared with other organisations, such as advertisers.

Sisal uses these cookies to understand your betting preferences and interests, allowing us to present you with tailored promotions, bonuses, and betting opportunities that align with your past activity and potential interests. This can include showing you advertisements for specific sports, events, or casino games that you might enjoy. While these cookies enhance your experience by making the advertising you see more relevant, you always have the option to manage your preferences.

In addition to the cookies set by Sisal directly, we also allow certain third-party services to place cookies on your device when you visit our website. These third-party cookies are set by domains other than Sisal and are often used for analytics, advertising, or to enable features from external services that we integrate into our platform.

Examples of third-party cookies include those from analytics providers like Google Analytics, which help us understand website traffic, or from social media platforms if we incorporate sharing buttons. Advertising partners may also place cookies to track your browsing across different websites and build a profile of your interests to show you relevant ads. Sisal carefully selects its third-party partners and confirms they adhere to strict data protection standards. However, please note that we do not have direct control over the specific cookies set by these third parties. You can manage these cookies through your browser settings or by visiting the third-party websites directly.

The duration for which a cookie remains on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies are temporary and typically expire when you close your browser. They are used for things like remembering items in your shopping cart or maintaining your logged-in status during a single browsing session.

Persistent cookies remain on your device for a set period or until you delete them. This duration can vary significantly, from a few minutes to several years, depending on the purpose of the cookie. For example, a persistent cookie might remember your language preference for future visits to Sisal, or it might track your activity over time for analytics or advertising purposes. Sisal retains cookies only as long as necessary to fulfil their intended purpose, in compliance with data protection regulations.

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by adjusting the settings within your web browser. Most web browsers allow you to control cookies through their settings preferences. Be aware that disabling cookies may affect the functionality of Sisal and many other websites you visit.

Typically, you can configure your browser to:

• Block all cookies.
• Allow only specific types of cookies.
• Alert you when a cookie is being set.
• Delete all cookies when you close your browser.

For detailed instructions on how to manage cookies in popular browsers, you can refer to their respective help sections or support pages:

• Google Chrome: Settings > Privacy and security > Site Settings > Cookies and site data.
• Mozilla Firefox: Options > Privacy & Security > Cookies and Site Data.
• Microsoft Edge: Settings > Privacy, search, and services > Tracking prevention.
• Safari: Preferences > Privacy > Manage Website Data.

Please note that if you choose to disable essential cookies, certain parts of the Sisal website may not function correctly, and your user experience may be significantly impacted. For third-party advertising cookies, you can also visit industry-specific opt-out pages such as the European Interactive Digital Advertising Alliance (EDAA) or the Network Advertising Initiative (NAI).

"Do Not Track" (DNT) is a privacy preference that users can set in their web browsers. When DNT is enabled, the browser sends a signal to websites indicating that the user does not want to be tracked. However, there is no universally accepted standard for how websites should interpret or respond to this signal.

Currently, Sisal does not respond to DNT signals. This is due to the lack of a consistent legal or technical framework for DNT. We will continue to monitor developments around DNT and other privacy-enhancing technologies. In the meantime, we encourage you to manage your cookie preferences directly through your browser settings as outlined in the "Managing and Disabling Cookies" section of this policy, which provides more direct control over your data.

Sisal may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page, and we encourage you to review this policy periodically to stay informed about how we use cookies. We will indicate the date of the last revision at the top of the policy.

Significant changes will be communicated through prominent notices on our website or via email, where appropriate. Your continued use of the Sisal platform after any such changes constitutes your acceptance of the revised Cookie Policy.

If you have any questions or concerns about our use of cookies or this Cookie Policy, please contact our customer support team. We are committed to protecting your privacy and are happy to assist you with any inquiries.

You can reach us through the following channels:

• Email: Available via the "Contact Us" section on the Sisal website.
• Live Chat: Accessible directly on our website during operational hours.
• Support Centre: Visit our comprehensive FAQ and support pages for immediate answers to common questions.

Our dedicated support team is available to provide clarification and assistance regarding your cookie preferences and data privacy at Sisal.